Managing Authorization Errors (Licensing) [Revelation On-Line Wiki]

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====== Managing Authorization Errors (Licensing) ======

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==== Created at 06 MAR 2014 01:28PM ====




Managing Authorization Errors




1. Authorization codes can contain odd character combinations. For best results, please highlight the code provided by Revelation Software or your software vendor, right-click to “copy” the text, and then right- click and "paste" the code into the Authoriztion Form.




2. Ensure that ALL users are logged out of OpenInsight.




3. The OEngineServer and OETelnetServer services MUST be stopped prior to running the Authorization process.




4. On the server that OpenInsight is running, check to see if any open files are still in memory. Right-click on Computer, Manage, Shared Folders, Open Files. If any open files are present for OpenInsight the Authorization process will not continue. You can either re-boot the server or remove the open files and then re-try the authorization process.




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5. Some pre-OpenInsight 9.0 applications may require an updated OLDTONEW.dll. Within your OpenInsight directory is a file called OLDTONEW.dll. If the date of this file is older than 15 July 2009 please request a new file from Revelation Software or your software vendor.