reporter GPF (OpenInsight) [Revelation On-Line Wiki]

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{{tag>category:"OpenInsight" author:"Jim Vaughan" author:"j Vaughan" author:"Mike Ruane"}}

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==== reporter GPF (OpenInsight) ====
=== At 16 AUG 2001 12:01:52PM Jim Vaughan wrote: ===
 
 
<QUOTE>
When running a report one of my users is getting the following: 

GPF in Module Reporter.exe at 00B:1B8F



Does not happen all the time. 



Printer is a HP printer on the network (IP Printer).



They are running under NT with OI running in a separate memory space (they also tried running it in the shared 16 space)



Any ideas?
</QUOTE>
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=== At 17 AUG 2001 01:42PM j Vaughan wrote:  ===

<QUOTE>Anyone have any ideas?

</QUOTE>

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=== At 17 AUG 2001 02:04PM Mike Ruane wrote:  ===

<QUOTE>Are you running the latest drivers for this printer?



Which version of NT? Which Service Pack?



Mike



</QUOTE>

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=== At 27 AUG 2001 02:47PM j Vaughan wrote:  ===

<QUOTE>They are running Win 2000 Professional, service pack 1.

 

They use 2 network printers and one local printer.  On one network printer they are using HP LaserJet 4100 PCL5e version 4.3.2.89

 

The other network printer and local printer they are using HP LaserJet 4100 PCL6 version 4.3.2.89.

 

These are the latest on HP's site.



It happens on all the printers. 



This is how the GPF occurs:

(1) Open reporter.exe

(2) Open a report. 

(3) Print preview.

(4) Print. 



While printer is still printing do the following



(5) Open a new report. 

(6) Print preview.



Reporter GPFs at this point. It does not happen every time. 



I cannot reproduce this on my machine, any ideas anyone?

</QUOTE>

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=== At 28 AUG 2001 11:14AM j Vaughan wrote:  ===

<QUOTE>I have customer waiting on a response to this does have anyone have any ideas at all?

</QUOTE>

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=== At 28 AUG 2001 12:01PM Mike Ruane wrote:  ===

<QUOTE>Jim-



I can't duplicate it either.



Is it every machine, or just one?

If they wait until the job is done printing, does it still GPF?



Mike

</QUOTE>

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=== At 28 AUG 2001 12:21PM j Vaughan wrote:  ===

<QUOTE>]] Is it every machine, or just one? ] If they wait until the job is done printing, does it still GPF? <<



Yes.

</QUOTE>


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