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==== Voice Response Phone system (OpenInsight Specific) ====
=== At 23 JAN 2001 05:15:22PM Steve Carlson wrote: ===
 
{{tag>"OpenInsight Specific"}}
 
<QUOTE>
Has anyone out there interfaced OI with a

telephone voice response system...I.E. use

OI as the back end to retrieve data and return it 

to the voice application?

.

.

Thanks..

Steve Carlson
</QUOTE>
----

=== At 24 JAN 2001 09:14AM [url=http://www.sprezzatura.com" onMouseOver=window.status=Click here to visit our web site?';return(true)]The Sprezzatura Group[/url] wrote:  ===

<QUOTE>The choice will be constrained by your IVR hardware and

software and what it will talk to. If possible select 

TAPI-compliant devices.



Datalogic Modems (eg. a D4/H) will talk to a software 

library product called Visual Voice which interfaces 

to VB6. There are other products out there (Exceletel) 

which use the Microsoft TAPI interface (although there 

are differing levels of TAPI compliance among devices 

and different TAPI versions from Microsoft). Some

modems will trap things like caller's phone number 

too so check all the features first.



The ability to talk TAPI from 16 bit apps (like OI) is 

not easy, given that TAPI is pretty much a 32 bit affair. 

However, there are intricate ways to get OI to talk to 

32 bit programs, and it may just be possible. 



Some more info about your specific implementation would 

be helpful to establish technical feasibility. 



[url=http://www.sprezzatura.com]The Sprezzatura Group[/url]


[i]World Leaders in all things RevSoft[/i]


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</QUOTE>


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