{{tag>category:"OpenInsight 64-bit" author:"Gerry Van Niekerk" author:"Donald Bakke"}}

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==== Windows Server Updates (OpenInsight 64-bit) ====
=== At 17 NOV 2020 09:26:15PM Gerry Van Niekerk wrote: ===
 
 
<QUOTE>
Over the last few weeks a client started complaining about the access speed to OI9 via the network



We tested, we even changed UD (4.7) from tcpip to null and back etc etc



We did everything humanly possible to find the problem



I then concluded it was a problem with there Network, as tests on my local with the same configuration worked ok, and they had a test server and that was working fine as well



One of my guys went over yesterday and spent most of the day trying to solve it



Finally the IT guy came over and said yes the access is slow, couldn't work it out



Then saw there was updates pending......



Well after running all the updates, nearly 1 gb guess what....



The speed came back to normal



So the moral of the story is check the server updates is done so it doesn't slow down your system..



So can I charge the client for all the time that was wasted and it wasn't our fault after all???



Gerry
</QUOTE>
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=== At 17 NOV 2020 10:10PM Donald Bakke wrote:  ===

<QUOTE>
<QUOTE>So can I charge the client for all the time that was wasted and it wasn't our fault after all???</QUOTE>



Not sure what your support agreement looks like, but in general I would consider this a billable charge.



[url=mailto:dbakke@srpcs.com]Don Bakke[/url]

[url=http://www.srpcs.com]SRP Computer Solutions, Inc.[/url]

</QUOTE>


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