{{tag>category:"OpenInsight 32-bit" author:"Bruce Cameron" author:"Barry Stevens"}}

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==== UD Manager (OpenInsight 32-bit) ====
=== At 12 FEB 2023 09:28:31AM Bruce Cameron wrote: ===
 
 
<QUOTE>
Just installed a fresh copy of UD 5.2 on new Win Server 2019 64bit.

All is well is seems.  

However, when I fire up the UD 5.2 manager it opens, displays the "Reading Universal Driver...", then closes itself.



I have on occasion had it stay open and operate normally.



There are no window events logged or other notifications that I can find.



Has anyone else experienced this behavior?



Thanks


</QUOTE>
----

=== At 12 FEB 2023 09:32AM Bruce Cameron wrote:  ===

<QUOTE>

Correction, there are event logs being written:



Faulting application name: OINSIGHT.exe, version: 9.4.3.0, time stamp: 0x5a31256a

Faulting module name: ntdll.dll, version: 6.2.17763.3887, time stamp: 0xfc38179e

Exception code: 0xc0000005

Fault offset: 0x0003ebf7

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Faulting package full name: %14

Faulting package-relative application ID: %15



Followed by....



Fault bucket 1720478383579590251, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: OINSIGHT.exe

P2: 9.4.3.0

P3: 5a31256a

P4: ntdll.dll

P5: 6.2.17763.3887

P6: fc38179e

P7: c0000005

P8: 0003ebf7

P9: 

P10: 



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE0.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB00.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAFF.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB2F.tmp.txt



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OINSIGHT.exe_3fbabb6b31effba16c42ee7ab37724d77952ad2_00000000_1f66be0c



Analysis symbol: 

Rechecking for solution: 0

Report Id: b0656928-deb4-4b34-9f56-eca98a9f719c

Report Status: 268435456

Hashed bucket: 5f18fa43252259fdd7e05df970ffee6b

Cab Guid: 0

</QUOTE>

----

=== At 12 FEB 2023 02:51PM Barry Stevens wrote:  ===

<QUOTE>
<QUOTE>

Correction, there are event logs being written:



Faulting application name: OINSIGHT.exe, version: 9.4.3.0, time stamp: 0x5a31256a

Faulting module name: ntdll.dll, version: 6.2.17763.3887, time stamp: 0xfc38179e

Exception code: 0xc0000005

Fault offset: 0x0003ebf7

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Faulting package full name: %14

Faulting package-relative application ID: %15



Followed by....



Fault bucket 1720478383579590251, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: OINSIGHT.exe

P2: 9.4.3.0

P3: 5a31256a

P4: ntdll.dll

P5: 6.2.17763.3887

P6: fc38179e

P7: c0000005

P8: 0003ebf7

P9: 

P10: 



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE0.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB00.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAFF.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB2F.tmp.txt



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OINSIGHT.exe_3fbabb6b31effba16c42ee7ab37724d77952ad2_00000000_1f66be0c



Analysis symbol: 

Rechecking for solution: 0

Report Id: b0656928-deb4-4b34-9f56-eca98a9f719c

Report Status: 268435456

Hashed bucket: 5f18fa43252259fdd7e05df970ffee6b

Cab Guid: 0</QUOTE>





>>Exception code: 0xc0000005



I have always seen this as a DEP issue. Change to 'essential windows only'

Cant tell you where the setting is, I always forget and have to google it.

</QUOTE>

----

=== At 12 FEB 2023 02:54PM Barry Stevens wrote:  ===

<QUOTE>
<QUOTE>
<QUOTE>

Correction, there are event logs being written:



Faulting application name: OINSIGHT.exe, version: 9.4.3.0, time stamp: 0x5a31256a

Faulting module name: ntdll.dll, version: 6.2.17763.3887, time stamp: 0xfc38179e

Exception code: 0xc0000005

Fault offset: 0x0003ebf7

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Faulting package full name: %14

Faulting package-relative application ID: %15



Followed by....



Fault bucket 1720478383579590251, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: OINSIGHT.exe

P2: 9.4.3.0

P3: 5a31256a

P4: ntdll.dll

P5: 6.2.17763.3887

P6: fc38179e

P7: c0000005

P8: 0003ebf7

P9: 

P10: 



Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE0.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB00.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAFF.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB2F.tmp.txt



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OINSIGHT.exe_3fbabb6b31effba16c42ee7ab37724d77952ad2_00000000_1f66be0c



Analysis symbol: 

Rechecking for solution: 0

Report Id: b0656928-deb4-4b34-9f56-eca98a9f719c

Report Status: 268435456

Hashed bucket: 5f18fa43252259fdd7e05df970ffee6b

Cab Guid: 0</QUOTE>





>>Exception code: 0xc0000005



I have always seen this as a DEP issue. Change to 'essential windows only'

Cant tell you where the setting is, I always forget and have to google it.</QUOTE>



[url=https://www.online-tech-tips.com/windows-xp/disable-turn-off-dep-windows/]DEP[/url]

</QUOTE>

----

=== At 12 FEB 2023 04:27PM Bruce Cameron wrote:  ===

<QUOTE>Hi Barry,



Thanks, that's the first thing I tried.   Then rebooted the server and it worked - but only once.  Now seeing the same behavior.  Splash screen, then the manager window, then the "Reading.." message, then closes itself.



Bruce

</QUOTE>

----

=== At 12 FEB 2023 05:00PM Barry Stevens wrote:  ===

<QUOTE>
<QUOTE>Hi Barry,



Thanks, that's the first thing I tried.   Then rebooted the server and it worked - but only once.  Now seeing the same behavior.  Splash screen, then the manager window, then the "Reading.." message, then closes itself.



Bruce</QUOTE>



I assume your OI application run ok, if so, then copy the ntdll.dll from it to the UD Manager's one.

</QUOTE>

----

=== At 13 FEB 2023 09:55AM Bruce Cameron wrote:  ===

<QUOTE>

Hi Barry,



There is no ntdll.dll in my OI application root or under. or in the C:\Revsoft\Universal Driver 5.2\UD_Manager



I have 1 in c:\windows\system32 (1.90Mb)  and 1 in c:\windows\sysWOW64 (1.60Mb)



Any info is much appreciated.



</QUOTE>

----

=== At 13 FEB 2023 02:58PM Barry Stevens wrote:  ===

<QUOTE>
<QUOTE>

Hi Barry,



There is no ntdll.dll in my OI application root or under. or in the C:\Revsoft\Universal Driver 5.2\UD_Manager



I have 1 in c:\windows\system32 (1.90Mb)  and 1 in c:\windows\sysWOW64 (1.60Mb)



Any info is much appreciated.

</QUOTE>



Sorry, must have got it mixed up with something else - just back of mind memory.



</QUOTE>


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