A customer is complaining that when she tries to maximize a minimized screen in OI, it won't maximize and instead the minimized
screen disappears For example, she is in Sales Order or Purchase Order and minimizes the screen, when she tries to maximize it, the sales order screen disappears.
She is running Windows 7 pro on her workstation with Windows 8 32 bit on the server. They are running OI 8.03. She said it used to work fine until a recent Windows update caused it to start malfunctioning. She also said that after the update the characters on her screen shrank and she could barely read them.
She called her hardware guy that sold her the computer and to fix the problem, the hardware guy rolled her Windows 7 update back to the previous Windows 7 update. This fixed the problem. Her hardware guy told her the problem is with OI and OI is no longer compatable with the Windows 7. They turned off automatic Windows updates on her machine.
I cannot duplicate this problem in my own server - Windows 7 setup.
I know it seems rather obvious that this problem is related to her specific machine, but I told her I would post this on the board.
Has anybody else experienced this problem with Windows 7 pro and Open Insight 8.03? They only have 1 Windows 7 machine so they have nothing to compare it with.
I have also experienced this problem and fixed through security settings … administrators don't seem to have this problem. When you are logged onto the server and you cannot duplicate the problem are you logged on as an Administrator?