According to a user, they got a new laser printer using a Jetdirect. According to user, they can print to this printer from other app, e.g., Notepad. They cannot however print from OI32 4.13.

According to the user, the printer was printing okay last week, but today they cannot print to the printer from OI. From OI, they can print to a local printer, but not the new network printer.

Does anyone have any clue what's going on? Is there some setting somewhere that got confused or messed up? Please advise. I'm trying to help them, but am a bit perplexed.

Thanks,

Ray Chan

I had to use HP Network Printer Install utility in order to get a Jetdirect printer working with ARev 3.12 and OI 4.13. Try downloading that from HP's website.

Also start the OI Application and check the File - Printer Setup dialog to see if it is defaulted to the proper printer.

Warren,

I'm assuming you meant the HP Install Utility for the Jetdirect and not the laser.

Tomorrow I shall contact the client and ask the client to try this.

Just in case (anyone), could something else cause the network printer to NOT print for OI, but will print for other app (again per user, I haven't seen this and seems strange??)

Thanks,

Ray

Ray,

can you VNC in to verify what is happening? As you know, sometimes user speak is not the same a reality. That would possibly a good tv show on fox .. 'Help .. I'm a user .. make me not stupid'

[email protected]

DSigs Radio Free Oregon

Phone: 971-570-2005

OS: WinXP Pro

OI: 7.0

There is a network printer install wizard from HP to create the printer on the Windows workstation that was on the JetDirect CD (I downloaded it from HP actually). Using Microsoft's "Add Printer" from the printer control did not work with ARev or OI. Other Windows programs would recognize the printer from "Add printer" though.

From the Readme:

Hewlett-Packard Company
HP Jetdirect CD and Software 
ReadMe File Last Updated: February, 2003 


Table of Contents
The Install Network Printer Wizard (INPW) 
New Features in version 3.04 
Supported Environments 
Driver Installation Tips 
Known Limitations 
Fixes in version 3.04 
Frequently Asked Questions 


III. THE INSTALL NETWORK PRINTER WIZARD 
The HP Install Network Printer Wizard (INPW) for Windows simplifies the process of installing network printers. For wired networks, it is executed using the "Install" button on the CD's shell (user interface), and then selecting "Wired". This wizard guides you through the process of installing a network printer, including the necessary configuration settings, and then completes the installation.

NEW FEATURES IN VERSION 3.04
No new features have been added in this version 

SUPPORTED ENVIRONMENTS
The HP Install Network Printer Wizard is supported in the following environments:
Windows 98, Windows Me, Windows NT 4.0, Windows 2000, and Windows XP 
NetWare 5.x and 6.0 (Queue Server Mode) 
TCP/IP and/or IPX/SPX (IPX required for NetWare Queue Server mode printing) 
HP Jetdirect print servers with a firmware revision of x.03.16 or greater.
( x.06.00 or greater required for NetWare support) 

DRIVER INSTALLATION TIPS
· HP Web Driver Updates
The latest HP drivers can be easily obtained from either the "Configure network settings for me" or the "Let me configure my own network settings" paths. If your PC is configured for Internet access, and the driver of the printer you want to configure is not on the PC, you will be given the option to let the INPW program go to www.hp.com and automatically download and install the latest version of the driver. 
· Installing the HP DeskJet 990 driver 
When installing an HP DeskJet 990 with INPW and specifying the driver .INF file, you must select the .INF driver file from the following directory: 
\ENU\drivers... -or-
\FRA\drivers\... where ENU and FRA are language directories
instead of the .INF driver file in the root directory of the CD.
Wireless installation procedure for All-in-One (AIO) device or Multi-Function Peripherals (MFP) 
HP Jetdirect wireless network installation for an HP AIO or MFP device will require steps that deviate from standard installation. For first-time setup, the first step will be standard; simply run the HP Jetdirect CD-ROM wireless setup utilities supplied with your Jetdirect Wireless Print server to configure a wireless connection. However, on the second step of the installation ("Install the printer on this computer") you should exit from the HP Jetdirect CD. Instead, use the AIO or MFP CD. This will allow you to install the printer drivers and associated software while installing the printer on your system. If you do not install the printer drivers and software using the AIO or MFP CD, you will only have printing capability. For other print-only peripherals, this issue does not apply; these printers only require the printer drivers (available from the HP Web site or the printer's CD-ROM) and do not require other software for scanning, copying or faxing.

KNOWN LIMITATIONS
This section covers the Known Limitations for the two different installation paths of INPW 3.04: "Configure network settings for me" and "Let me configure my own network settings". 
-"Configure network settings for me":
Driver download Progress Bar hangs: 
In some situations while downloading the Web-requested printer driver, if the network connection is lost, the Progress Bar could hang. You must CTRL-ALT-DELETE in order to find and terminate the process. The process to terminate is called "HP Install Network Printer Wizard".
After successfully configuring (including setting the IP address) the HP Jetdirect print server on one PC, discovery is unable to find that same Jetdirect print server from a different PC. 
Solution: power cycle the Jetdirect print server and choose the "Retry" option on the "Identify Printer" screen.
-"Let me configure my own network settings"
NDS localities are not recognized: 
The HP Install Network Printer Wizard does not recognize the NDS locality object. NDS contexts below the locality object are not displayed.
No spaces allowed in a printer's share name: 
When you enter a share name for a printer, spaces are not allowed
-Jetdirect Device discovery 
When using the Officejet D series CD-ROM with certain Jetdirect print servers, you must use general discovery. If you use an IP address, Hardware MAC address, or other specific device discovery, the Jetdirect print server may not be found. Other new All-in-One devices or Multi-Function Peripherals in combination with certain Jetdirect devices may show the same behavior. 

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