We are assisting on an OI project that was just installed at a client site yesterday. This client is also running AREV 3.12 and the NLM 1.12 on their Novell 4.11 server.

When we run the OI application (v3.7) using any runtime engine (we've tried a single user and a six user) and using the IPX/Novell driver, it seems to launch fine, but occasionally we get a message saying that additional SDP's are required, although it technically doesn't stop us from continuing.

When we switch back to the developer engine, still using the IPX/Novell driver, it won't even let us in saying the number of users has been exceeded. I can switch the driver to Byte-range and get in no problem.

Any ideas on what's happening here?

Thanks,

dbakke@srpcs.com

SRP Computer Solutions

Don,

Are the users mapped to any drives of a Novell server that has a particularly low user count (even if this drive is not hosting any Revelation products)?

More questions: The runtime lets you in, even after saying you need more SDP's? And as far as the development is concerned, I assume that's been bumped using Development SDP's or Collaborative disks, correct (since, obviously the normal SDP's wouldn't work for it..)

-Scott

Hi Scott,

1. I don't have any idea, at the moment, whether anybody is mapped to a low user count drive. I didn't even know this could exist. Nevertheless, how would the Novell user count affect the OI system?

2. The runtimes don't give us the warning right away. The application launches fine and we are able to move around. But when we engage in certain functions (like searches or record look ups) then occasionally the SDP message will appear. But all we do is press the OK button and the application proceeds normally.

3. I can't confirm that the development engine has even had it's original CDP applied. I doubt it since the client purchased OI strictly for this account and this account will never do collaborative development. Since OI doesn't care about the CDP when only one person is developing at a time it didn't seem necessary. Do you believe that at least one CDP is necessary to make it think that there is one user available? (BTW, I thought of this already but since the MAXUSERS function and the OpenEngine report 1 user I didn't think it was the issue.)

Thanks for looking into this,

dbakke@srpcs.com

SRP Computer Solutions

Don,

Can you double-check that you are NOT using the NPP? (I know it sounds like a silly question … but it will make it clearer what is going on.)

Cameron Purdy

Revelation Software

Cameron,

It's a fair question, but I can quadruply confirm that we are not using the NPP with OI. There is a small chance, I suppose, that AREV may not be using the NLM since I didn't check it's driver - although that would be very weird if it wasn't. So, just to make absolutely certain of what AREV is running I'm having that confirmed ASAP and will respond accordingly.

BTW, we tried to run OI with the NPP but kept getting a REPOS_BFS error, which I assume was the NLM locking us out. The only way we could get in via runtime was either through the IPX/Netware driver or through the normal Byte-range driver.

Thanks,

dbakke@srpcs.com

SRP Computer Solutions

Don,

The reason that you are seeing the message that you are is because in your setup the user count check has been deferred. This can occur in OpenInsight for Workgroups runtime copies. With the NLM driver, the user check is the same as with the old Advanced Netware driver, which uses semaphore locks on a Netware file server. It appears that either those locks are not being released correctly by a previous running instance of the OI app, that the presence of both Arev and OI are "stealing" user count from each other, that there is a network driver issue (for example a bad copy of Client32), or that you have a pre-3.x Netware device, such as a CD-ROM tower, that does not correctly handle the IPX semaphore requests. (The other possibility is that too many people are trying to log on to that copy.)

Cameron Purdy

Revelation Software

Hi Don,

I reported this problem over a year ago. Mary said it was a known problem 3 months ago to me and said it been given to Novell to resolve. I haven't heard back from her on it.

We have multiple Novell file servers with various user licenses on each one. We have the NLM running on 1 server and have 28 Arev and 28 OI Development Licenses. We get Too many users error messages whenever we lower the number of Novell licenses on any of the other servers!! We must exceed 28 Novell user licenses on every Novell server on our network or we won't be able to get in to Arev or OI. I don't know why this happens but its happens every time we try to lower the count. I read a long time ago in this forum that they thought it had to do with the Novell client but I've tried all clients.

Hope they fix it,

Dimitri Mandelis

ComputerLand Network and Telephone

Dimitri@Clandt.com

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