Good Morning

I upgraded to 10.0.8 and now I can't login to my website either localhost or remotely. I get the following error message:

Unable to connect to Engine Server localhost:18088 - The attempt to connect was forcefully rejected.

I assure you I did nothing but the upgrade. I checked and the OEngineServer 10 is running though now it seems to turn itself off when I shut down. That's a problem for another time. How do I fix this?

Richard Richter

Good Morning

I upgraded to 10.0.8 and now I can't login to my website either localhost or remotely. I get the following error message:

Unable to connect to Engine Server localhost:18088 - The attempt to connect was forcefully rejected.

I assure you I did nothing but the upgrade. I checked and the OEngineServer 10 is running though now it seems to turn itself off when I shut down. That's a problem for another time. How do I fix this?

Richard Richter

Hi, Richard.

I think this may be related to whether or not you chose to install the "included" java runtime during the 10.0.8 install/update process, and whether you had previously installed an engine server service.

The first thing I would do is turn off the engine server service, and start up the engine server in 'debug' mode in a DOS cmd box.

There should be a shortcut in your OI 10.0.8 "Start Programs" folder, called "Engine Server (Debug Mode)". Click that to start up the engine server in debug mode.

If that shortcut doesn't exist, you can manually start up the engine server in debug mode IF YOU DID NOT USE THE INCLUDED JAVA RUNTIME (if you used the included java runtime, the "path" isn't set in windows, so it's more complicated).

This can be done by opening up a DOS cmd box, moving ("cd") to your OI folder, and typing in the following:

java -jar oesocketserver.jar -d 3

that is, java space minus jar space oesocketserver dot jar space minus d space 3

In either case, when you start the engine server in debug mode, does it start up? Does it show any errors? If so, what do they say?

Please let me know what you find, and we can proceed from there.

Thanks,

- Bryan Shumsky

Revelation Software, Inc.

Good Morning

I upgraded to 10.0.8 and now I can't login to my website either localhost or remotely. I get the following error message:

Unable to connect to Engine Server localhost:18088 - The attempt to connect was forcefully rejected.

I assure you I did nothing but the upgrade. I checked and the OEngineServer 10 is running though now it seems to turn itself off when I shut down. That's a problem for another time. How do I fix this?

Richard Richter

Hi, Richard.

I think this may be related to whether or not you chose to install the "included" java runtime during the 10.0.8 install/update process, and whether you had previously installed an engine server service.

The first thing I would do is turn off the engine server service, and start up the engine server in 'debug' mode in a DOS cmd box.

There should be a shortcut in your OI 10.0.8 "Start Programs" folder, called "Engine Server (Debug Mode)". Click that to start up the engine server in debug mode.

If that shortcut doesn't exist, you can manually start up the engine server in debug mode IF YOU DID NOT USE THE INCLUDED JAVA RUNTIME (if you used the included java runtime, the "path" isn't set in windows, so it's more complicated).

This can be done by opening up a DOS cmd box, moving ("cd") to your OI folder, and typing in the following:

java -jar oesocketserver.jar -d 3

that is, java space minus jar space oesocketserver dot jar space minus d space 3

In either case, when you start the engine server in debug mode, does it start up? Does it show any errors? If so, what do they say?

Please let me know what you find, and we can proceed from there.

Thanks,

- Bryan Shumsky

Revelation Software, Inc.

Hi Bryan,

I started the command prompt manually, changed to OI10 and tried to run java. This is the result:

C:\>cd\revsoft\oinsight10

C:\Revsoft\OInsight10>java -jar oesocketserverjar -d 3

Error: Unable to access jarfile oesocketserverjar

C:\Revsoft\OInsight10>

I think Java is running but oesocketserver.jar is in never never land. What's happening?

Richard Richter

C:\Revsoft\OInsight10>java -jar oesocketserverjar -d 3

Make sure you spell it as oesocketserver.jar. You are missing a period.

Don Bakke

SRP Computer Solutions, Inc.

Did you miss the "."? As in oesocketserverjar is not oesocketserver.jar

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Hi, Richard. Can you also tell me whether you installed the "included" java runtime, or if you opted to use your own java runtime, during the installation process? And whether there is indeed a shortcut "Engine Server (debug mode)" in your Start Menu under OpenInsight (or a batch file, EngineServerDebug.bat, in your OI folder if you opted to not create shortcuts during the installation)?

Thanks!

- Bryan Shumsky

Revelation Software, Inc.

Hi, Richard. Can you also tell me whether you installed the "included" java runtime, or if you opted to use your own java runtime, during the installation process? And whether there is indeed a shortcut "Engine Server (debug mode)" in your Start Menu under OpenInsight (or a batch file, EngineServerDebug.bat, in your OI folder if you opted to not create shortcuts during the installation)?

Thanks!

- Bryan Shumsky

Revelation Software, Inc.

I ran the update install with no changes so I assume I installed the "included" java runtime. EngineServerDebug.bat is in the OI10 folder.

I corrected the java command and got the following results:

C:\Revsoft\OInsight10>java -jar oesocketserver.jar -d 3

Version: 3.0.0.573 - Licensed for use to CN=Revelation Software

Started at 2020-08-28 10:00:51

2020-08-28 10:00:51:758 - EngineServer started on port 18088

In Phantom, about to process *1SYSPROGSYSPROGSYSPROG3REVCMD_LISTENER*

In Phantom, about to process *1SYSPROGSYSPROGSYSPROG3REVCMD_LISTENER*

In state *0*, asked to execute command *1*, *7* parameters

In state *0*, asked to execute command *1*, *7* parameters

In LOGGED OUT state

In LOGGED OUT state

In SetProperties, mode is *3*

In SetProperties, mode is *3*

thisSetting[1] is now *SYSPROG*

thisSetting[1] is now *SYSPROG*

thisSetting[2] is now *SYSPROG*

thisSetting[3] is now *SYSPROG*

thisSetting[2] is now *SYSPROG*

thisSetting[4] is now *3*

thisSetting[3] is now *SYSPROG*

thisSetting[5] is now thisSetting[4] is now *3* thisSetting[6] is now *REVCMD_LISTENER* thisSetting[5] is now

thisSetting[7] is now *65*

thisSetting[8] is now *1*

thisSetting[6] is now *REVCMD_LISTENER*

thisSetting[7] is now *65*

thisSetting[9] is now thisSetting[10] is now

thisSetting[8] is now *1*

Connecting to engine, servername is , application is *SYSPROG*, user is *SYSPROG*, procedure is *REVCMD_LISTENER* thisSetting[9] is now

in EngineFactory: Checkout, bAlwaysCreate is *true*, bCheckZombies is *false*

thisSetting[10] is now Creating new engine Connecting to engine, servername is , application is *SYSPROG*, user is *SYSPROG*, procedure is *REVCMD_LISTENER*

in EngineFactory: Checkout, bAlwaysCreate is *true*, bCheckZombies is *false*

Creating new engine

Using default home dir

Switching to directory *C:\Revsoft\OInsight10\*

Using default home dir

Switching to directory *C:\Revsoft\OInsight10\*

About to create engine, servername *\\.\L_18088_791990625067500*, appName: *SYSPROG*, createFlags: *65*, shutdownFlags: *1*

About to create engine, servername *\\.\L_18088_791990615194100*, appName: *SYSPROG*, createFlags: *65*, shutdownFlags: *1*

About to create queue, queuename: *Q_18088_791990625067500*, appName: *SYSPROG*, username: *SYSPROG*, password: *SYSPROG*

Adding to lSynchronous

EngineStarted is *true*

Returning *0
0
\\.\L_18088_791990625067500
Q_18088_791990625067500
SYSPROG
65
1
SYSPROG
REVCMD_LISTENER

0
W10020600

*

outputLine is *0
0
\\.\L_18088_791990625067500
Q_18088_791990625067500
SYSPROG
65
1
SYSPROG
REVCMD_LISTENER

0
W10020600

*

In Phantom, about to process *3DO_LOGINPROC (.*

In state *1*, asked to execute command *3*, *2* parameters

Requeuing synchronous engine (if required)

Checking SYNCHRONOUS engine #1 for existing engine match

Found match in synchronous list - exiting

In LOGGED IN state

doing CALL

received local command request

received local command request

received local command request

Returning *0
0

*

outputLine is *0
0

*

In Phantom, about to process *3RTI_OEMONITOR_INDEX*

In state *1*, asked to execute command *3*, *2* parameters

Requeuing synchronous engine (if required)

Checking SYNCHRONOUS engine #1 for existing engine match

Found match in synchronous list - exiting

In LOGGED IN state

doing CALL

Returning *0
0

*

outputLine is *0
0

*

In Phantom, all done with commands

In OEngineFactory: RemoveEngine - removing used engine from lSynchronous

Have 1 entries to check

checking entry #0

found the entry in the lSynchronous

Closing engine

I couldn't find an error but then again I have trouble finding my elbow.

Richard Richter

Hi, Richard. Thanks for the response.

While the engine server is running in this "debug" mode, do your connections from O4W work?

- Bryan Shumsky

Revelation Software, Inc.

Hi, Richard. Thanks for the response.

While the engine server is running in this "debug" mode, do your connections from O4W work?

- Bryan Shumsky

Revelation Software, Inc.

When I try to login, after several minutes this is the error message that I get:

HTTP Error 502.1 - Bad Gateway

The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are "".

I swear I didn't touch IIS!

Richard Richter

Hi, Richard. Thanks for the response.

While the engine server is running in this "debug" mode, do your connections from O4W work?

- Bryan Shumsky

Revelation Software, Inc.

When I try to login, after several minutes this is the error message that I get:

HTTP Error 502.1 - Bad Gateway

The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are "".

I swear I didn't touch IIS!

Richard Richter

Hi, Richard. From your description, it seems like the problem is in the OECGI connection between IIS and the engine server, not the engine server itself, at this point.

Is it possible antivirus, or something, has "quarantined" the oecgi4.exe that was just installed?

If you right-click and choose "Properties" on the oecgi4.exe program (located in your <OI10>\o4w folder), does it say anything about being "blocked"?

Also, can you check in your <OI10>\o4w folder for a file named "web.config" or something like that? There shouldn't be one there, but if it does exist, it might "mess up" how IIS is working in that folder.

Thanks,

- Bryan Shumsky

Revelation Software, Inc.

Hi, Richard. Thanks for the response.

While the engine server is running in this "debug" mode, do your connections from O4W work?

- Bryan Shumsky

Revelation Software, Inc.

When I try to login, after several minutes this is the error message that I get:

HTTP Error 502.1 - Bad Gateway

The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are "".

I swear I didn't touch IIS!

Richard Richter

Hi, Richard. From your description, it seems like the problem is in the OECGI connection between IIS and the engine server, not the engine server itself, at this point.

Is it possible antivirus, or something, has "quarantined" the oecgi4.exe that was just installed?

If you right-click and choose "Properties" on the oecgi4.exe program (located in your <OI10>\o4w folder), does it say anything about being "blocked"?

Also, can you check in your <OI10>\o4w folder for a file named "web.config" or something like that? There shouldn't be one there, but if it does exist, it might "mess up" how IIS is working in that folder.

Thanks,

- Bryan Shumsky

Revelation Software, Inc.

I found a win.config and renamed it. I found nothing in the oecgi4.exe properties. When I try to login I get the same message.

HTTP Error 502.1 - Bad Gateway

The specified CGI application misbehaved by not returning a complete set of HTTP headers. The headers it did return are "".

What next?

Richard Richter

Well, here's another question. When you downloaded the 10.0.8 zip file, did you right-click and "unblock" the zip file before unzipping it? If you still have the downloaded zip somewhere, can you right-click and check "properties" and see if it says it might be blocked?

Other than that, the only thing I can think of is that some antivirus may have quarantined the oecgi4.exe…

- Bryan Shumsky

Revelation Software, Inc.

Well, here's another question. When you downloaded the 10.0.8 zip file, did you right-click and "unblock" the zip file before unzipping it? If you still have the downloaded zip somewhere, can you right-click and check "properties" and see if it says it might be blocked?

Other than that, the only thing I can think of is that some antivirus may have quarantined the oecgi4.exe…

- Bryan Shumsky

Revelation Software, Inc.

Sorry. I can't find the file. I've got everything backed up to the minute, how about a clean install?

Richard Richter

Sure, if you don't mind. Here's how I'd proceed:

- download the zip file;

- right-click after download, choose Properties, and see if it's "blocked" - if it is, unblock it;

- Unzip the zip file

- RESTART THE SERVER (to make sure nothing is "locked" in memory;

- IF YOU HAVE ANTIVIRUS SCANNING THE OI FOLDER (or the setup.exe file), disable it for the duration;

- IF YOU HAVE AN OENGINESERVER SERVICE RUNNING, disable it;

- Run the setup.exe;

- Run the clientsetup.exe afterwards

- IF YOU HAVE AN OENGINESERVER SERVICE RUNNING BEFORE, you should uninstall it and then install the new service (if you've switched from your own java runtime to the "included" java runtime)

Let us know if that all makes any difference?

Thanks,

- Bryan Shumsky

Revelation Software, Inc.

To bring everyone up to date…

Richard uninstalled his OI 10 (after saving his application in an app backup), and we made sure to remove (through add/remove programs) any other instances of v10 client files as well. After re-installing the OI 10, we made sure to remove the engine server service that did NOT use the included java runtime (there's a batch file, uninstallservice_no_jre.bat, located in the oeserver folder in your OI 10 directory, that's designed to remove the service that DOESN'T use the included java runtime if you ARE running the included java runtime. Similarly, there's a bt file uninstallservice_with_jre.bat that will remove the service that DOES use the included java runtime if you AREN'T running the included java runtime).

We also made sure to run the engine server in 'debug' mode first, and we saw that Windows Firewall was blocking access to the engine server. We told it to allow connections from the local network, and it was able to run. We could then start it up as a service, as well, and it continued running.

- Bryan Shumsky

Revelation Software, Inc.

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