Over the last few weeks a client started complaining about the access speed to OI9 via the network

We tested, we even changed UD (4.7) from tcpip to null and back etc etc

We did everything humanly possible to find the problem

I then concluded it was a problem with there Network, as tests on my local with the same configuration worked ok, and they had a test server and that was working fine as well

One of my guys went over yesterday and spent most of the day trying to solve it

Finally the IT guy came over and said yes the access is slow, couldn't work it out

Then saw there was updates pending……

Well after running all the updates, nearly 1 gb guess what….

The speed came back to normal

So the moral of the story is check the server updates is done so it doesn't slow down your system..

So can I charge the client for all the time that was wasted and it wasn't our fault after all???

Gerry

So can I charge the client for all the time that was wasted and it wasn't our fault after all???

Not sure what your support agreement looks like, but in general I would consider this a billable charge.

Don Bakke

SRP Computer Solutions, Inc.

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