SYS1000 during startup (OpenInsight 64-bit)
At 20 SEP 2023 04:36:46AM Johan Liebenberg wrote:
Hi all,
Did a search on here but cannot find anything related. It started around 2 weeks ago when the customer mentioned that they sometimes need to click the OIv10.2 icon a few times before the application will start. The shortcut login properties logs them in and startsup the MDI by default. So when they click the icon, the startup splash screen appears as usual, but then dissapears a second later. Nothing else happens. Rebooted PC's a nyumber of times, no change. No error messages, nothing. No engines staying behind.
Then last weekend they had a server reboot, including all the workstations. As of Monday morning, the login fails with a SYS1000 error with a heading of RevEngine and an OK button. Nothing else. Rebooting nothing helps. It seems like O4W still works happely without any issues, well except one which I will get to elsewhere later.
So network error is the 1st response, but an old expired copy of OIv9.4 still loads and runs without issue.
Mapping a drive to the share and creating and deleting files works fine.
Revparam files are all fine.
Remember they were able to login to this untill Friday.
They are running Cortex XDR anti-virus. Checked the logs, nothing.
On the server, also running Cortex XDR, I can login via the shortcut as any user without issues since way before this started. Even since Monday, login in on the server works. But, earlier today, I also got the SYS1000 error in the server.
So I restarted oengineserver10 and immediatelly the sys1000 error went away. The workstations still get the same sys1000 error.
Since all other applications works fine, including OIv9.4 and O4W, I don't know what else to look for. Fresh out of ideas. Since the startup never gets to a point were we can identify a program, there is not much to go by.
Thanks
Johan Liebenberg
IOT Engineering
Brisbane
Australia
At 20 SEP 2023 10:04AM bob carten wrote:
Can you start in dev mode?
Can you start the EXAMPLES app or SYSPROG?
Does something happen on the create event of the application's entry point window?
At 21 SEP 2023 04:46AM Johan Liebenberg wrote:
Hi Bob,
Cannot start in dev mode. Never gets to the login screen even when double clicking on the OpenInsight.exe. So this is mainly from the workstations. I did get 1 sys1000 starting OpenInsight.exe from the server after many tries.
Got the clients IT department to pull some logs and this is what they found.
The Windows log/application has the following errors:
Faulting application name: OpenInsight.exe, version: 1.0.0.2362, time stamp: 0x63bd51d9
Faulting module name: KERNELBASE.dll, version: 10.0.17763.4720, time stamp: 0xbbeed0d7
Exception code: 0xc0000005
Fault offset: 0x0000000000019a04
Faulting process id: 0x2848
Faulting application start time: 0x01d9ec43d9f8822c
Faulting application path: Y:\OInsight10\OpenInsight.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: d941e4bf-1223-4334-8d42-6ff439ecc2db
Faulting package full name:
Faulting package-relative application ID:
And:
Faulting application name: OpenInsight.exe, version: 1.0.0.2362, time stamp: 0x63bd51d9
Faulting module name: RevLHClient.dll, version: 5.4.0.99, time stamp: 0x636ba910
Exception code: 0xc0000005
Fault offset: 0x00000000000263c0
Faulting process id: 0x2c8
Faulting application start time: 0x01d9ec43d35394ad
Faulting application path: Y:\OInsight10\OpenInsight.exe
Faulting module path: Y:\OInsight10\RevLHClient.dll
Report Id: a3d8d18c-4af1-4c03-9803-060291dc28a2
Faulting package full name:
Faulting package-relative application ID:
And:
Fault bucket 2126075715214819581, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OpenInsight.exe
P2: 1.0.0.2362
P3: 63bd51d9
P4: KERNELBASE.dll
P5: 10.0.17763.4720
P6: bbeed0d7
P7: c0000005
P8: 0000000000019a04
P9:
P10:
And then the crash report .wer file:
Version=1
EventType=APPCRASH
EventTime=133397429277897923
ReportType=2
Consent=1
UploadTime=133397429291030888
ReportStatus=268435456
ReportIdentifier=6521198a-3e12-4f35-a4cb-2258d1b672ee
IntegratorReportIdentifier=06b8ae68-4882-4968-80e2-0fd66b3c3907
Wow64Host=34404
NsAppName=OpenInsight.exe
OriginalFilename=RevPS.exe
AppSessionGuid=00004eb4-0002-00a0-50d9-5e5141ecd901
TargetAppId=W:0000da39a3ee5e6b4b0d3255bfef95601890afd80709!0000da39a3ee5e6b4b0d3255bfef95601890afd80709!OpenInsight.exe
TargetAppVer=20230110:11:54:01!46dfc1!OpenInsight.exe
BootId=4294967295
TargetAsId=13949
UserImpactVector=808452096
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=6a36e659c8463804a5b4d8af27853473
Response.BucketTable=4
Response.LegacyBucketId=1564113217398322291
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=OpenInsight.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.2362
Sig[2].Name=Application Timestamp
Sig[2].Value=63bd51d9
Sig[3].Name=Fault Module Name
Sig[3].Value=RevLHClient.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=5.4.0.99
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=636ba910
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000263c0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.256.125
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=b3df
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=b3df3de6af639f678bc23d0e24ffdc6e
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=64c9
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=64c93185884d834080e1b7816524a1c0
UI[2]=Y:\OInsight10\OpenInsight.exe
LoadedModule[0]=Y:\OInsight10\OpenInsight.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\USER32.dll
LoadedModule[5]=C:\Windows\System32\win32u.dll
LoadedModule[6]=C:\Windows\System32\GDI32.dll
LoadedModule[7]=C:\Windows\System32\gdi32full.dll
LoadedModule[8]=C:\Windows\System32\msvcp_win.dll
LoadedModule[9]=C:\Windows\System32\ucrtbase.dll
LoadedModule[10]=C:\Windows\System32\COMDLG32.dll
LoadedModule[11]=C:\Windows\System32\msvcrt.dll
LoadedModule[12]=C:\Windows\System32\combase.dll
LoadedModule[13]=C:\Windows\System32\RPCRT4.dll
LoadedModule[14]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[15]=C:\Windows\System32\shcore.dll
LoadedModule[16]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[17]=C:\Windows\System32\SHELL32.dll
LoadedModule[18]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.4851_none_de72d1b65349cfc4\COMCTL32.dll
LoadedModule[19]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[20]=C:\Windows\System32\windows.storage.dll
LoadedModule[21]=C:\Windows\System32\sechost.dll
LoadedModule[22]=C:\Windows\System32\advapi32.dll
LoadedModule[23]=C:\Windows\System32\profapi.dll
LoadedModule[24]=C:\Windows\System32\powrprof.dll
LoadedModule[25]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[26]=C:\Windows\System32\cryptsp.dll
LoadedModule[27]=C:\Windows\System32\ole32.dll
LoadedModule[28]=Y:\OInsight10\WebView2Loader.dll
LoadedModule[29]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[30]=C:\Windows\System32\WS2_32.dll
LoadedModule[31]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.4851_none_0f5dc49baddc4992\gdiplus.dll
LoadedModule[32]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[33]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[34]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[35]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[36]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[37]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[38]=Y:\OInsight10\RevVSM.dll
LoadedModule[39]=Y:\OInsight10\MSVCP140.dll
LoadedModule[40]=Y:\OInsight10\VCRUNTIME140.dll
LoadedModule[41]=Y:\OInsight10\RevGrid.dll
LoadedModule[42]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[43]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[44]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[45]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[46]=C:\Windows\System32\IMM32.DLL
LoadedModule[47]=Y:\OInsight10\REVUTF8.DLL
LoadedModule[48]=C:\Windows\system32\uxtheme.dll
LoadedModule[49]=C:\Windows\SYSTEM32\Msftedit.dll
LoadedModule[50]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[51]=C:\Windows\System32\CRYPT32.dll
LoadedModule[52]=C:\Windows\System32\MSASN1.dll
LoadedModule[53]=C:\Windows\SYSTEM32\PropSys.dll
LoadedModule[54]=C:\Windows\System32\clbcatq.dll
LoadedModule[55]=C:\Windows\system32\explorerframe.dll
LoadedModule[56]=C:\Windows\System32\MSCTF.dll
LoadedModule[57]=C:\Windows\system32\windowscodecs.dll
LoadedModule[58]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[59]=Y:\OInsight10\REVCAPI.DLL
LoadedModule[60]=Y:\OInsight10\RevRCL.dll
LoadedModule[61]=C:\Windows\SYSTEM32\MSWSOCK.dll
LoadedModule[62]=C:\Windows\system32\napinsp.dll
LoadedModule[63]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[64]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[65]=C:\Windows\System32\NSI.dll
LoadedModule[66]=C:\Windows\System32\winrnr.dll
LoadedModule[67]=C:\Windows\system32\NLAapi.dll
LoadedModule[68]=C:\Windows\system32\wshbth.dll
LoadedModule[69]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[70]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[71]=C:\Windows\System32\CoreMessaging.dll
LoadedModule[72]=C:\Windows\System32\CoreUIComponents.dll
LoadedModule[73]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[74]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[75]=Y:\OInsight10\RevEngine.dll
LoadedModule[76]=Y:\OInsight10\REVLH.dll
LoadedModule[77]=Y:\OInsight10\RevLHClient.dll
LoadedModule[78]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[79]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[80]=C:\Windows\System32\drprov.dll
LoadedModule[81]=C:\Windows\System32\WINSTA.dll
LoadedModule[82]=C:\Windows\System32\ntlanman.dll
LoadedModule[83]=C:\Windows\System32\davclnt.dll
LoadedModule[84]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[85]=C:\Windows\System32\wkscli.dll
LoadedModule[86]=C:\Windows\System32\bcrypt.dll
LoadedModule[87]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[88]=Y:\OInsight10\REVCRYPT.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=4851
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=3081
OsInfo[7].Key=geoid
OsInfo[7].Value=12
OsInfo[8].Key=sku
OsInfo[8].Value=125
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=1996058
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.1790.17763.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16165
OsInfo[19].Key=svolsz
OsInfo[19].Value=476
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.4851.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=EnterpriseS
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=OpenInsight
AppPath=Y:\OInsight10\OpenInsight.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=B39192C6D50BD43408DEA0EBD5D45B1D
MetadataHash=-1166854656
Thanks
Johan Liebenberg
IOT Engineering
Brisbane
Australia
At 21 SEP 2023 04:53AM Andrew McAuley wrote:
Historically C0000005 is memory related, and most frequently DEP.
World leaders in all things RevSoft
At 21 SEP 2023 11:07PM Johan Liebenberg wrote:
Made some progress and found a few more things that may shed some light on this ongoing issue.
1. Found a few GFE's in the SYSAUTHLOG table and fixed it. Asked the client to try to login again and the situation improved to where it was a week ago. The client keeps on trying to login multiple time via the shortcut and it will eventually log them in. Thereafter everything is fine using the application. Did that a few times and then I noticed another GFE on the SYSATHLOG table.
2. Tried to fix the GFE again, but it refused with the "Unknown Error FS255". Tried multiple times even restarting all services.
3. Then I copied the 4 LV & OV files for SYSAUTHLOG from a backup done in May 2023 and asked the client to login again. This time they logged in straight away 1st try. No waiting.
4. Client logs out and retries…. back to having multiple tries to login. At least they can login for now.
So most of the time, the OI BANNER fades in and disappears within around 2 seconds and no engine visible. One time the engine did stay up for a few more seconds and the client made a screen print before it closed itself down again.
It showed the 3 lines bottom to top:
RUN PS_INIT 132053
RUN PS_SYSMON 'LOAD'
RUN RUN_EVENT",'SYSTEM','SYSTEM','LOGIN*6*SYSPROG*LOGIN.SYSTEM*','1','ACCOUNT'','USER','PASSW'
Also the startup MDI form the application loads contains no startup events. It just loads the MDI form. Nothing happens until you click a button.
Remember everything work without issue on the server itself. It is just the desktops that experience this issue.
Thanks for looking
Johan Liebenberg
IOT Engineering
Brisbane
Australia
At 22 SEP 2023 12:29PM Carl Pates wrote:
HI Johan,
This sounds like an problem I've seen when OI is trying to access tables in both local and network mode - i.e. GFEs in a table and a GPF in RevLHClient.dll.
The way I usually check this is to use ProcMon to see what files OpenInsight.exe is trying to access. If it's trying to read LK and OV directly when it should be using the LH service (and therefore making TCPIP request) then you might have a problem.
Can you check and verify that your REVPARAM is in the correct place and contains ServerOnly=1 etc?
At 20 FEB 2024 08:51PM Robert Heard wrote:
Hello Johan,
Did this problem get resolved? Only just reading this now, but there was no follow-up to suggestion from Carl Pates.
Curious Robert.
Brisbane Qld (remotely)