OI32 Slowdown, NT Service, Terminal Server, etc. (OpenInsight 32-Bit)
At 30 DEC 2002 11:19:40AM Ray Chan wrote:
To All,
We have a mixed environment of users accessing the system using Terminal Server (Citrix Metaframe XP) and PCs. All PCs are Windows 2000. OI and Data sits on a file and printer server. We have setup a dedicated indexer with a user INDEXER.
The system was installed last week. When it works, it works great. But we are seeing slowing down after certain number of users are logged in. For example, if 6 people are logged in, things are working fine. However, if the 7th individual tries to log in OI really slows down and gives the appearance of being "locked". Users can be accessing the system from a thin-client or Win2K PC.
Also, for those that can login in to work, OI seems to perform fine for a period of time then slows down, then picks up speed again. Needless to say this is annoying.
When the user tries to exit out of a form, they may get the windows "Not Responding" message. Periodically, the user may even get "kicked out" of OI32 completely. This also doesn't make a good impression.
For the NT Services, we are using Named Pipes and TCP/IP. For dedicated indexing, the background time was set to 10 seconds. I increased this to 300 seconds and this doesn't seem to help. (Should I go lower instead??)
Any suggestions or comment for getting OI to perform better. Hardware should not be an issue as we are using dual Xeon processors for the File and Print Server and for the Terminal Servers. They also have fast SCSI drives 15Krpm and have 4GB of memory.
Are there specific tuning issues for Citrix Metaframe XP and W2K?
HELP!!
Ray Chan
P.S. will post to otherside as well.