Just installed a fresh copy of UD 5.2 on new Win Server 2019 64bit.

All is well is seems.

However, when I fire up the UD 5.2 manager it opens, displays the "Reading Universal Driver…", then closes itself.

I have on occasion had it stay open and operate normally.

There are no window events logged or other notifications that I can find.

Has anyone else experienced this behavior?

Thanks

Correction, there are event logs being written:

Faulting application name: OINSIGHT.exe, version: 9.4.3.0, time stamp: 0x5a31256a

Faulting module name: ntdll.dll, version: 6.2.17763.3887, time stamp: 0xfc38179e

Exception code: 0xc0000005

Fault offset: 0x0003ebf7

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Faulting package full name: %14

Faulting package-relative application ID: %15

Followed by….

Fault bucket 1720478383579590251, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: OINSIGHT.exe

P2: 9.4.3.0

P3: 5a31256a

P4: ntdll.dll

P5: 6.2.17763.3887

P6: fc38179e

P7: c0000005

P8: 0003ebf7

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE0.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB00.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAFF.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB2F.tmp.txt

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OINSIGHT.exe_3fbabb6b31effba16c42ee7ab37724d77952ad2_00000000_1f66be0c

Analysis symbol:

Rechecking for solution: 0

Report Id: b0656928-deb4-4b34-9f56-eca98a9f719c

Report Status: 268435456

Hashed bucket: 5f18fa43252259fdd7e05df970ffee6b

Cab Guid: 0

Correction, there are event logs being written:

Faulting application name: OINSIGHT.exe, version: 9.4.3.0, time stamp: 0x5a31256a

Faulting module name: ntdll.dll, version: 6.2.17763.3887, time stamp: 0xfc38179e

Exception code: 0xc0000005

Fault offset: 0x0003ebf7

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Faulting package full name: %14

Faulting package-relative application ID: %15

Followed by….

Fault bucket 1720478383579590251, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: OINSIGHT.exe

P2: 9.4.3.0

P3: 5a31256a

P4: ntdll.dll

P5: 6.2.17763.3887

P6: fc38179e

P7: c0000005

P8: 0003ebf7

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE0.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB00.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAFF.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB2F.tmp.txt

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OINSIGHT.exe_3fbabb6b31effba16c42ee7ab37724d77952ad2_00000000_1f66be0c

Analysis symbol:

Rechecking for solution: 0

Report Id: b0656928-deb4-4b34-9f56-eca98a9f719c

Report Status: 268435456

Hashed bucket: 5f18fa43252259fdd7e05df970ffee6b

Cab Guid: 0

Exception code: 0xc0000005

I have always seen this as a DEP issue. Change to 'essential windows only'

Cant tell you where the setting is, I always forget and have to google it.

Correction, there are event logs being written:

Faulting application name: OINSIGHT.exe, version: 9.4.3.0, time stamp: 0x5a31256a

Faulting module name: ntdll.dll, version: 6.2.17763.3887, time stamp: 0xfc38179e

Exception code: 0xc0000005

Fault offset: 0x0003ebf7

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Faulting package full name: %14

Faulting package-relative application ID: %15

Followed by….

Fault bucket 1720478383579590251, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: OINSIGHT.exe

P2: 9.4.3.0

P3: 5a31256a

P4: ntdll.dll

P5: 6.2.17763.3887

P6: fc38179e

P7: c0000005

P8: 0003ebf7

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAE0.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB00.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBAFF.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBB2F.tmp.txt

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_OINSIGHT.exe_3fbabb6b31effba16c42ee7ab37724d77952ad2_00000000_1f66be0c

Analysis symbol:

Rechecking for solution: 0

Report Id: b0656928-deb4-4b34-9f56-eca98a9f719c

Report Status: 268435456

Hashed bucket: 5f18fa43252259fdd7e05df970ffee6b

Cab Guid: 0

Exception code: 0xc0000005

I have always seen this as a DEP issue. Change to 'essential windows only'

Cant tell you where the setting is, I always forget and have to google it.

DEP

Hi Barry,

Thanks, that's the first thing I tried. Then rebooted the server and it worked - but only once. Now seeing the same behavior. Splash screen, then the manager window, then the "Reading.." message, then closes itself.

Bruce

Hi Barry,

Thanks, that's the first thing I tried. Then rebooted the server and it worked - but only once. Now seeing the same behavior. Splash screen, then the manager window, then the "Reading.." message, then closes itself.

Bruce

I assume your OI application run ok, if so, then copy the ntdll.dll from it to the UD Manager's one.

Hi Barry,

There is no ntdll.dll in my OI application root or under. or in the C:\Revsoft\Universal Driver 5.2\UD_Manager

I have 1 in c:\windows\system32 (1.90Mb) and 1 in c:\windows\sysWOW64 (1.60Mb)

Any info is much appreciated.

Hi Barry,

There is no ntdll.dll in my OI application root or under. or in the C:\Revsoft\Universal Driver 5.2\UD_Manager

I have 1 in c:\windows\system32 (1.90Mb) and 1 in c:\windows\sysWOW64 (1.60Mb)

Any info is much appreciated.

Sorry, must have got it mixed up with something else - just back of mind memory.

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