{{tag>category:"OpenInsight 32-Bit" author:"Barry Stevens" author:"David Goddard - Revelation Software Australia"}}

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==== Strange Problem - Help required (OpenInsight 32-Bit) ====
=== At 01 SEP 2008 05:08:13AM Barry Stevens wrote: ===
 
 
<QUOTE>
I have a strange problem at a user site that I cant reproduce on 2 XP computers that I have.



The problem is that I have a search function on the lostfocus event of a key field, if it is alpha it calls a ssp that I have been using for years with no problems at other sites, and searches the _xref for the name entered. It displays a popup of matches. Comes up after less than a second on my PCs, but at the client (single PC local D drive) the hour glass appears and will stay there until you click on the 'start' bar at bottom of 'desktop' then the popup appears.



Also when closing a window, the hourglass appears and you need to click on the 'start' bar as well.



Normal popups work OK (syspopups)



The relevent i/o code sections are (Actually the old arev xlate_ind, that was floating around, that I converted). Called in ssp as an iconv.



.

.

call index.flush(FILE,INDEX)

BTREE.EXTRACT(SEARCH.STRING, FILE, DICTV, HITS,"S",Err)



Mode & Type of K using Hits as keys passed

ANS=POPUP(@Window,Pop)

.

.



I have excluded the OI drive in Virus prog.

I now just dont have a clue what to look for on the client's PC.



The system was developed on Vista. OI 8.0.3 using a copy of another working client system - different database - but I wanted some of the routines and promoted events.





-Barry
</QUOTE>
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=== At 01 SEP 2008 06:52PM David Goddard - Revelation Software Australia wrote:  ===

<QUOTE>G'day Barry,



Does the client have Admin rights on the PC? If not, try logging into the PC as Admin and see if you get the same result.



Is the client running XP or Vista?



david.goddard@revelationsoftware.com.au

[url=http://www.revelation.asia]Revelation Software Australia[/url]

</QUOTE>

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=== At 01 SEP 2008 08:19PM Barry Stevens wrote:  ===

<QUOTE>XP

</QUOTE>

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=== At 01 SEP 2008 08:23PM Barry Stevens wrote:  ===

<QUOTE>I will try the admin check/change

I will also try msconfig to remove the services running.

Also will put send_info at the points shown in code to see where this is happening, but I suspect the popup.

</QUOTE>

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=== At 02 SEP 2008 12:27AM Barry Stevens wrote:  ===

<QUOTE>Ok through precess of elimation of 'startup' items, I found the culprit to be 3 progs running from..\programs\MSWEBS



MWSBAR, MWSOEMON Mmmm looks like oengine monitor , M3PLUGIN



OI now running even faster.

</QUOTE>


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